FAQ Category

FAQ

  • Q How soon can I receive the machine?

    A Normally we will take 2-3 days to prepare the goods and to complete the final inspection of the product. As you know, we have been manufacturing beauty machines for 15 years and have a strict product quality control system. We will send you an inspection video of the machine you have purchased to ensure it is ready for use before we ship it to you.

    Shipping is usually 7-10 days via DHL, the USA is our main sales market and shipping times are fast. So in total it will take approximately 10-15 days from the time you complete payment for your machine for you to receive it at home.
  • Q How to make a payment

    A
    Bank transfer(TT), West Union, MoneyGram, PayPal, and other secure payments.
     
    We have six branches, We have our the website and showroom
     
    You know Alibaba is a big international trade platform, and it will protect buyers' profit when you finished the payment, your money will protect by Alibaba first when you received the machine and checked the machine with no problem, Alibaba will allow us to get the money.
  • Q Do you have any warranty?

    A
    We will supply 1 years warranty for the host machine, 6 months for spare parts, lifetime maintenance, and technical support. We have sufficient departments, including the after-sales department. In case encounter any problems during the warranty, please take a short video to us, I will transfer the video to our after-sales department, then our technicians will find the best solution within 12 hours. Whether sending the spare parts or sending a new machine, we will surely supply the best after-sales service. 
     
    If it can be repaired by replacing some spare parts, we will send the spare parts for free, with the guide video. If it is hard to be repaired, we will send a new machine for free.
  • Q How does your factory do regarding quality control?

    A
    Because it’s international trade, We can’t do door-to-door service. So we will strictly control the quality of all machines.

    We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. 
     
    The technology of this machine is mature, during production, We strictly control every link. We will check the machine before the transportation, and we will send the checking video to you at same time.
     
    To make sure you can get high-quality machines, only the machines that have passed the strict quality inspection can be delivered to you.
  • Q Do you offer OEM and ODM services?

    A Yes, we can offer you better OEM and ODM services. We have our own R&D department with many experienced designers and engineers and many production lines, so we have the great capacity to offer you high-quality beauty machines according to your needs, ideas, and samples.
  • Q Will you teach how to use the machine?

    A
    To be honest, when you haven't seen the machine, you will have all kinds of imaginations and you will think the machine is very complex. But when you see the machine, you will find the operation is very simple.It is easy to operate by anyone with the instructions.
     
    About the training
    We will provide you with complete training:
    1. The user manual (help you to make users operate correctly and safely) will be placed inside the package when we arrange the shipment.
    2. We will send you the videos about how to use the machines
    3. If you still have a questions, please contact us directly. Our professional beauticians can make the face to face video chat with you
     
    And 24/7 online consultant service ensures you that whatever problem and whenever you meet, you can solve it easily.
  • Q What certification do you have?

    A All of our machines have the CE, RohS, MSDS certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.
  • Q What is the packing of our beauty equipments?

    A
    There’re different packages of our beauty equipment: carton box, aluminum alloy, and wooden box.
     
    For different machines, we use different packaging, for example for portable emsculpt machines we generally use wooden boxes and aluminum sides to pack the goods to ensure that they are safe and not damaged, while the lighter material minimizes freight costs. 
     
    No matter which package, there’s good foam inside of the box to protect the machine during the shipment. So there’s no worry of any damage to the machine.
  • Q How fast will I see results?

    A You begin tofeel tangible results right after the treatment Postive resultsare usually repored two to four weeks afer thelast session and continue to improve forseveral weeks following the treatments.
  • Q What are the emsculpt side effects?

    A Emsculpt is a low-stress experience. For ordinary patients, there will be no obvious side effects during or after the operation. Emsculpt is a non-invasive, low-risk treatment, and serious adverse events with Emsculpt are not recorded. However, anyone with metal or electronic devices (such as pacemakers, [copper]) should not use Emsculpt Machine, intrauterine devices, etc.) in their bodies because they may interfere with magnetic waves.
  • Q How long can the effect last?

    A Do 4 times, the effect can be up to six months. But some people may need additional treatments for best results. If you take the course every 2-3 months, you can better maintain the optimal state.
  • Q Combien de temps cela prendra-t-il pour expédier?

    A La machine sera expédiée par DHL (TNT) dans les 2-3 jours après réception de votre paiement
  • Q À quelle vitesse vais-je voir les résultats ?

    A Vous commencez à ressentir des résultats tangibles juste après le traitement. Les résultats positifs sont généralement signalés deux à quatre semaines après la dernière séance et continuent de s'améliorer pendant plusieurs semaines après les traitements.
  • Q Votre usine propose-t-elle une formation ?

    A tout d'abord, cette machine est très facile à utiliser.
    en ce qui concerne la formation, nous fournirons un manuel d'utilisation, des vidéos pour vous aider à l'utilisation.
  • Q Combien de temps l'effet peut-il durer ?

    A Faites 4 fois, l'effet peut aller jusqu'à six mois. Mais certaines personnes peuvent avoir besoin de traitements supplémentaires pour de meilleurs résultats. Si vous suivez le cours tous les 2-3 mois, vous pouvez mieux maintenir l'état optimal.
  • Q Comment garantir l'exclusivité commerciale de la machine que j'ai achetée ?

    A En achetant nos produits exclusifs, vous serez le premier
    Profitez de cette nouvelle technologie et faites la promotion des produits dans votre région. Seule notre société possède cette machine, qui peut vous aider à ouvrir votre marché local
  • Q Pourquoi choisir notre plateforme pour acheter ?

    A Ebay est vraiment bon marché car ils sont expédiés par conteneurs et produisent avec un grand lot sans tests détaillés.Et ils prennent en charge le retour de la machine dans un délai très limité, mais après ce délai, si la machine ne fonctionne pas, personne ne vous aidera.
  • Room 1602, Block A, Wanda Office Building, Yuhua District, Shijiazhuang City, Hebei Province
  • E-email us:
    info@newangie.com
  • Tel/ WhatsApp:
    8615227306803