FAQ Category

Pre-sale

  • Q How to make a payment

    A
    Bank transfer(TT), West Union, MoneyGram, PayPal, and other secure payments.
     
    We have six branches, We have our the website and showroom
     
    You know Alibaba is a big international trade platform, and it will protect buyers' profit when you finished the payment, your money will protect by Alibaba first when you received the machine and checked the machine with no problem, Alibaba will allow us to get the money.
  • Q Do you have any warranty?

    A
    We will supply 1 years warranty for the host machine, 6 months for spare parts, lifetime maintenance, and technical support. We have sufficient departments, including the after-sales department. In case encounter any problems during the warranty, please take a short video to us, I will transfer the video to our after-sales department, then our technicians will find the best solution within 12 hours. Whether sending the spare parts or sending a new machine, we will surely supply the best after-sales service. 
     
    If it can be repaired by replacing some spare parts, we will send the spare parts for free, with the guide video. If it is hard to be repaired, we will send a new machine for free.
  • Q How does your factory do regarding quality control?

    A
    Because it’s international trade, We can’t do door-to-door service. So we will strictly control the quality of all machines.

    We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. 
     
    The technology of this machine is mature, during production, We strictly control every link. We will check the machine before the transportation, and we will send the checking video to you at same time.
     
    To make sure you can get high-quality machines, only the machines that have passed the strict quality inspection can be delivered to you.
  • Q Do you offer OEM and ODM services?

    A Yes, we can offer you better OEM and ODM services. We have our own R&D department with many experienced designers and engineers and many production lines, so we have the great capacity to offer you high-quality beauty machines according to your needs, ideas, and samples.
  • Q What certification do you have?

    A All of our machines have the CE, RohS, MSDS certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.
  • Room 1602, Block A, Wanda Office Building, Yuhua District, Shijiazhuang City, Hebei Province
  • E-email us:
    info@newangie.com
  • Tel/ WhatsApp:
    8615227306803