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FAQ Category

After-sale

  • Q How soon can I receive the machine?

    A Normally we will take 2-3 days to prepare the goods and to complete the final inspection of the product. As you know, we have been manufacturing beauty machines for 15 years and have a strict product quality control system. We will send you an inspection video of the machine you have purchased to ensure it is ready for use before we ship it to you.

    Shipping is usually 7-10 days via DHL, the USA is our main sales market and shipping times are fast. So in total it will take approximately 10-15 days from the time you complete payment for your machine for you to receive it at home.

  • Q Will you teach how to use the machine?

    A
    To be honest, when you haven't seen the machine, you will have all kinds of imaginations and you will think the machine is very complex. But when you see the machine, you will find the operation is very simple.It is easy to operate by anyone with the instructions.
     
    About the training
    We will provide you with complete training:
    1. The user manual (help you to make users operate correctly and safely) will be placed inside the package when we arrange the shipment.
    2. We will send you the videos about how to use the machines
    3. If you still have a questions, please contact us directly. Our professional beauticians can make the face to face video chat with you
     
    And 24/7 online consultant service ensures you that whatever problem and whenever you meet, you can solve it easily.

  • Q What is the packing of our beauty equipments?

    A
    There’re different packages of our beauty equipment: carton box, aluminum alloy, and wooden box.
     
    For different machines, we use different packaging, for example for portable emsculpt machines we generally use wooden boxes and aluminum sides to pack the goods to ensure that they are safe and not damaged, while the lighter material minimizes freight costs. 
     
    No matter which package, there’s good foam inside of the box to protect the machine during the shipment. So there’s no worry of any damage to the machine.
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